Field-Service Management
An online platform for coordinating field service, service providers and technicians
Efficiently manage in-house technicians and external implementation partners: from planning, to controlling and managing maintenance, installation and repair orders.
We developed a web app for a company specializing in outdoor advertising. It supports both the internal service provider management and the technicians in efficient order processing (including installation of advertising screens at the point of sale, etc.).
The process
Key Facts
Initial situation
Until now, the customer could only place their assembly orders with service providers by applying a high level of manual effort. The documentation was done with MS SharePoint.
Objective
- Digital documentation of order processing
- Automation of billing and release processes
Branch
Digital signage, electronics, consumer goods (FMCG)
Duration
9 months
Go Live
Fall 2017
Team
Project Manager, Frontend Dev, Backend Dev, System Admin
How we helped
💬 Consulting
workshops, requirements and process definition, architecture
💻 Programming
Programming of the management platform based on Java & Wicket
⛓️ Integration
Interface connection to various external third-party systems
Look & Feel
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You have a similar task?
Are you looking for a solution to manage field staff, technicians, craftsmen or service providers or freelancers? And not only in a resource- and cost-efficient way, but also in a way that users have fun with it instead of pushing paper around, drowning in Excel or getting lost in Whatsapp messages? Then get in touch with us!
What makes it special
High usability
Selectable views for maps, calendars or lists simplify the work of the back office team and technicians.
Documentation "on the side"
Process-supporting checklists
help with order execution, ensure execution quality and result in automatically generated documentation. Without any additional effort, paper wars or media discontinuities.
High data quality
Integration of barcode scanners, intelligent filling suggestions as well as a plausibility check of data and inventories via API avoid input and booking errors.
Quick inspection, approval & invoicing
The order can be approved by the end customer on site. Documentation is provided by e-mail.
With the help of documentation photos and extensive logging of process data, customers can carry out an immediate order check, approval or complaint.
It's a good feeling for customers, technicians and clients to be able to successfully check off something again - all without media discontinuity and without paper chaos.
Live reporting & controlling capabilities.
The aggregated information is prepared in specific dashboards and provides a reliable real-time overview of work results, material usage, campaigns, etc.
For example, additional job costs incurred can be quickly localized and tracked in monitoring.
The technologie
Angular
Modern framework for robust web apps
Java
Programming language for robust online backends
Maven
Build-management-system for Java
MongoDB
Flexible NoSQL database
Git
A distributed version control system
Jenkins
Build- and automations-server
Jira
Web application for project management
Do you have similar ideas? Or completely different ones?
Our showcased projects display only a small part of what our custom software can do.
You can find various use cases and information on sectors on our site, for example:
You don't see yourselves there? No problem either. One of the advantages of custom software is its adaptability. We are confident that we can help you too and are happy to advise you!
One more step to your own platform!
Do you like what you see here? Do you also have plans for an individual software solution, but you are still missing the right partner for a fast and first-class implementation?
Just leave us a few key points about you and your project and we'll get back to you promptly for a productive first exchange.